Hewlett packard hp deskjet 6940 printer driver

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Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Facing print or scan issues after upgrading to macOS Catalina Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Already have an HP account? Select from the products you own. HP Deskjet Printer series. Solution five: Reset the printer Sometimes a paper jam error persists even though there is no jammed paper false paper jam.

Follow these steps to perform a power reset, which will clear a false paper jam error. Step one: Perform a power reset. With the printer turned on , disconnect the power cord from the rear of the printer. Solution six: Service the printer. If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Issue: The Power light and one or both of the Print Cartridge status lights are on The following light pattern displays on the control panel:. Figure : The Power light and one or both of the Print Cartridge status lights are on. The right Print Cartridge status light represents the black or photo cartridge that is installed on the right side of the carriage.

Solution Follow these steps in the order presented to resolve the issue. Step one: Check ink levels Follow these steps to check the estimated ink levels in the cartridges.

Windows XP. Under Print Settings , click Printer Toolbox. The Toolbox opens. Click the Estimated Ink Levels tab to view the information on ink levels.

If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.

If neither cartridge is low on ink, press the Resume button to continue printing. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays.

Cartridges do not need to be replaced until print quality becomes unacceptable. Step two: Replace the cartridges Follow these steps to replace cartridges. Issue: The Power light is on and one or both of the Print Cartridge status lights blink The following light pattern displays on the control panel:.

Figure : The Power light is on and one or both of the Print Cartridge status lights blink. One or both cartridges need to be cleaned or replaced. Solutions Follow these solutions to resolve the issue with the problem cartridge.

If the right Print Cartridge status light blinks, the right black cartridge is the problem cartridge. If the left Print Cartridge status light blinks, the left tri-color cartridge is the problem cartridge.

Solution one: Clean the cartridge contacts Follow these steps to clean the contacts on the problem cartridge. Open the product cover, if it is not already open. Solution two: Replace the cartridge Follow these steps to replace the problem cartridge. Issue: The Power light and the Resume light blink In this error condition, the following light pattern displays on the control panel:. Figure : The Power light and the Resume light blink. Solution one: Turn the printer off and then on again Follow these steps to turn the product off and on again.

If the product does not turn off, proceed to the next solution. The product lights might flash and the carriage might move. Solution two: Clear any jammed paper Jammed paper can cause the carriage to stall.

Follow these steps to clear any jammed paper. Tilt the small paper tray forward. Step three: Clear the jam from the front of the product Follow these steps to clear the jam from the front of the product.

Solution three: Make sure that the carriage moves freely Follow these steps to make sure that the carriage can move freely in the product. Step one: Check the carriage path If the product is not turned on, press the Power button to turn it on. Solution four: Remove and reinsert the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error.

Follow these steps to remove and then reinsert the cartridges. Step one: Remove the cartridges Press the Power button to turn on the product, if it is not already on. Step two: Reinsert the cartridges Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Step three: Print a self-test report Print a self-test report to make sure that the hardware functions correctly.

Solution five: Plug the printer directly into a wall outlet Plug the product directly into a wall outlet to make sure that the power source functions correctly. Step one: Plug the printer directly into a wall outlet Disconnect the power cord from the rear of the product. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Solution six: Perform a power reset Follow these steps to reset the product.

Step one: Reset the printer. Solution seven: Service the printer. Issue: The Power light, Resume light, and Print Cartridge status lights blink in unison In this error condition, the following light pattern displays on the control panel:. Solution Follow these steps to reset the product. Service the printer.

Service or replace your HP product if the issue persists after completing all the preceding steps. If you are in Asia Pacific, you will be directed to a local service center in your area. Repair fees might apply for out-of-warranty products.

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